AI for Hospitality
AI for magical customer experiences and automated operations
AI for Hospitality
AI for magical customer experiences and automated operations
AI for Hospitality
AI for magical customer experiences and automated operations
Goal & Purpose
Interplay can infuse AI and ML into a myriad of physical systems, registration applications, legacy networks and IoT devices that can bring magic to the customer experience. These applications weave together to bring a seamless, smooth, and intelligent experience to your guests.
Hyper- personalization
AI scheduling
IoT Integration
Curbside LPR Check-in
Touchless Check-in
Touchless check-in allows guests to be recognized and checked-in as soon as their known vehicle approaches the hotel. As a guest's vehicle enters the property, their pre-registered license plate is read, and a welcome message is automatically sent to their smartphone, with an invitation to check-in. By the time the guest enters the lobby after parking or using valet, their room will be ready, and the transaction will be completed. Everything goes much more smoothly.
Touchless check-in with license plate recognition brings convenience to the customer and smoother operations to the store staff:
Customers enjoy a smoother experience
Reduced lines in the lobby
Increased security and safety
Hyper-Personalized Amenities
Guests can enjoy a personalized concierge. With natural language processing and rich customer profiles, the AI/ML concierge can make specific recommendations for each guest. Interactions are in conversational text or voice apps such as Alexa or Google Voice. When connected to resort amenity schedulers, guests can reserve activities, dining, and special services just by asking.
AI Demand Forecasting
Hospitality demand is inherently seasonal, but also depends on complex economic factors, transportation factors, pricing, and a host of other factors. AI demand forecasting can utilize neural networks to model demand based on past patterns and complex interactions that may be overlooked by human analysts. With Big Data systems and several AI engines available, our Interplay Application Platform can build very accurate demand forecasting models.
AI and IoT System Integrations
With Interplay's extensive library of IoT libraries, hospitality providers can build out seamless guest experiences that automatically connect voice interactions to HVAC, scheduling, phone and Internet systems. This brings a secure experience for guests and the provider, and overall smoother operations with less operating costs overall.
Natural Language Chatbots and Customer Service
Interplay can build a Natural Language Processing (NLP) library based on common hotel terminology. Once built out with thousands of words and hundred of “intents”, the NLP can drive chatbots, customer service prompts, and interfaces with guests.
Seamless Payment Integrations
The Interplay Application Platform is integrated with all major payment gateways and methods, allowing for a seamless payment experience for guests across all point-of-sale systems, associate tablets, mobile smartphones, and voice chatbots. Integration is easy through a low-code configurator.
Empowering Staff with AI
Interplay AI can connect all reservations, amenity calendars, payment gateways, and complete guest profile systems available to any tablet, smartphone, or kiosk for your hospitality staff. This will let any associate become a "complete source" for all available information. Guests will have a complete concierge experience with any available staff.
Vehicle Type Recognition
Car lanes in front of hotels are a seemingly chaotic mix of taxis, shuttle buses, and private cars. Designated lanes bring some order, but these are difficult to track for safety personnel.
License plate recognition can enhance safety:
Recognize taxis and authorized shuttles in appropriate spaces
Recognize and alert staff for cars loitering too long
Complete license plate tracking and recording for restricted/secure areas
AI Threat Awareness
Resulting from our work with schools and retail environments, Interplay has a full threat awareness suite included that can identify guns, rifles and knives, and can also determine if assailants are wearing balaclavas.
This threat awareness leverages existing video feeds from security cameras, and requires no special equipment.
Blockchain Loyalty Integration
Interplay has modules to connect existing loyalty programs to the blockchain for consistent record-keeping and to reward guests in cryptocurrency.