Curbside pickup has become a standard and expected customer convenience for grocers and many retailers. The most common pattern requires customers to text the store when they arrive, causing small delays and potential confusion as to which customer is parked where. This experience can be improved.
The traditional curbside pickup model, which requires arriving customers to text the store, presents several challenges:
To address these challenges, a major grocery chain, "FreshMart," decided to implement an enhanced curbside pickup solution leveraging advanced geofencing technology and an integrated mobile application.
Key Features of the Solution:
For our customer, a global retail chain, the automated curbside pickup has reduced waiting times for orders, increased total order value, and most importantly, increased customer loyalty. Customers enjoy the simplicity and ‘smart’ factor that comes with the automation.
Client:
Global Retail Chain
Goal:
Improve Customer Experience
Development Time:
5 weeks
Deployment:
1000 stores
KPI:
Improved Customer Loyalty