Commerce & Loyalty

Details

Manage the customer journey based on real observed behavior and context. Optimize omnichannel customer experiences through personalization and real-time customer engagement. Real-time context and behavioral profiles The Sentiance platform allows you to build rich behavioral insights into your customers’ lifestyle by tracking daily activity patterns and routines through smartphone sensors. These insights can be blended in with declared customer data and cross-channel interaction data to create a single and contextualized view of your customer. Leveraging real-time and predicted activity detection, you can interact with your customers at the right time and through the right channel by aligning your contact strategies to their situational context and their behavioral profile. Transforming the Loyalty experience Mobile has shifted the consumer mind to expect instant gratification. Each time a consumer picks up her phone, she expects to get everything she wants instantly, leveraging all available context. The ability to engage your customer in the now and proactively serve her with the right services and recommendations, is the true power of contextual assistance. Based on pattern recognition and predictive modeling, contextual intelligence can trigger the relevant real-time moments for companies to engage their customers with offers and services when it matters most. And as such, transforming loyalty programs into much more relevant and rewarding experiences.Mobile has shifted the consumer mind to expect instant gratification. Each time a consumer picks up her phone, she expects to get everything she wants instantly, leveraging all available context. The ability to engage your customer in the now and proactively serve her with the right services and recommendations, is the true power of contextual assistance. Based on pattern recognition and predictive modeling, contextual intelligence can trigger the relevant real-time moments for companies to engage their customers with offers and services when it matters most. And as such, transforming loyalty programs into much more relevant and rewarding experiences.

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